Refund Policy
What is the eligibility for refunds and exchanges?
- Time Frame: Customers may return items within [14 days] from the date of delivery.
- Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
- Non-Returnable Items: Certain items, such as [perishable goods, intimate apparel, and custom-made products], are not eligible for return or exchange.
How do I initiate a return?
- Initiation: To initiate a return, contact our customer service at [[email protected]] with your order details and reason for return.
- Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
- Inspection: Upon receipt, items will be inspected. If approved, a refund or exchange will be processed.
How are refunds processed?
- Method: Refunds will be issued to the original payment method.
- Processing Time: Please allow [7-10 business days] for the refund to reflect in your account.
Can I cancel my order?
- Order Cancellation: Orders can be canceled within [24 hours] of placement. After this period, cancellations are not guaranteed.
- Cancellation Charges: No cancellation charges apply if canceled within the specified time frame.
What are the exceptions to the refund policy?
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for a replacement or refund.
- Sale Items: Only regular-priced items may be refunded; sale items are final sale.
How can I contact Koxari for refund-related inquiries?
For any questions or concerns regarding our Refund and Cancellation Policy, please reach out to us at:
- Email: [[email protected]]
- Address: [123 Fashion Street, Mumbai, India]
