Returns and Exchange Policy
What is your return policy?
- Time Frame: Returns are accepted within [14 days] of delivery.
- Condition: Items must be unworn, unwashed, and in their original packaging with all tags intact.
- Non-Returnable Items: Custom-made products, intimate apparel, and final sale items are not eligible for returns.
What is the process for returns?
- Step 1: Contact our customer care team at [[email protected]] with your order details and reason for return.
- Step 2: Ship the item using a trackable shipping method. Return shipping costs are borne by the customer.
- Step 3: Upon receiving the item, we will inspect it and notify you about the approval or rejection of your return.
- Refund/Exchange: If approved, we will process your exchange or refund within [7-10 business days].
Can I exchange an item?
Yes, exchanges are available for eligible items. You can request an exchange for a different size, color, or product variation.
- Eligibility: Exchanges must be initiated within [14 days] of delivery.
- Process: Contact us at [[email protected]] to arrange the exchange. Items must meet the same condition as returns.
Are there any exceptions to the exchange policy?
- Custom-Made Items: Personalized or custom-made items cannot be exchanged.
- Final Sale: Items marked as final sale are not eligible for exchange.
- Damaged/Defective Items: If you receive a damaged or defective product, please notify us immediately for a replacement.
Who bears the shipping costs for returns or exchanges?
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged.
- Exchange Shipping: For exchanges, shipping costs for sending the replacement item will be covered by Koxari.
How do I contact customer support for returns or exchanges?
For any assistance regarding returns or exchanges, reach out to us at:
- Email: [[email protected]]
- Phone: [+91-123-456-7890]
- Address: [123 Fashion Street, Mumbai, India]
